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Q & A

Are the products authentic?

Yes, Bella Vita Moda only deals with authentic products.

We specialise in the purchase and resale of "as new" pre-owned items, which includes the likes of commercial samples, items used in publicity and other promotional campaigns, fashion shows and other events, employee purchases, celebrity and other third-party resales, etc. 

We only purchase items where we have sight of the original purchase/acquisition receipt, thus ensuring the authenticity of the item in question.

 

What is the despatch method and delivery time?

Goods will only be despatched upon payment having cleared into our bank.

Upon receipt of cleared funds, goods will be deposited with the relevant courier within a period of 4-5 business days. We offer two shipment options, which are:-

Option 1: Free delivery via EMS International courier (7-14 business days).

Option 2: DHL express courier at a fixed cost of €28 per shipment (4-6 business days).

*Excess package size will be sent via EMS as default.

*Occasionally the shipment period might be longer due to intense air traffic, extreme weather conditions or during peak holiday periods.

All shipments are fully insured.

 

From where will my order be dispatched? 

Bella Vita Moda is a syndicated online shopping website, which sources its products from a variety of outlets world-wide. A very high percentage of branded products sold in the primary retail market, are purchased in East and South East Asia. This being the case, we focus strongly on that region and a large percentage of our stock is acquired therein. As such, we use Hong Kong as a depository, also for some items acquired from outside the East Asian region. Therefore, the majority of the orders we receive will be despatched to their final destination from Hong Kong. Notwithstanding (and depending on where we have the purchased item(s) stored), some European delivery destinations will be despatched directly from within Europe.

 

Will I be charged the import tax when I receive the package?

We cannot guarantee you will not be charged customs duties, or perhaps you will be asked just to complete a declaration form. In whatever case, we use an experienced shipping company to handle our deliveries, and the package will be marked as either a "commercial sample" or "gift" to help mitigate the situation.

 

How do I pay for the purchase?

Online credit/debit card payment, direct bank wire transfer, money order or bitcoin.

Kindly note WE DO NOT ACCEPT PAYPAL: PayPal is notorious for disputed claims and unresolved disputes globally, often resulting in litigation against them. Consequently, we do not accept PayPal as a payment option. Additional information can be found via these two links:

http://www.paypalwarning.com/paypal-criminal-charges/ 

https://m.reddit.com/r/churning/comments/40tpju/paypal_class_action_lawsuit/

 

Return Policy

All the sales are final, and the buyer agrees with our terms and conditions when the order is placed. All the products are carefully packaged for dispatch. However, in the case of damage during the transportation we will replace the product free of charge with an identical or similar product (subject to availability). The proof of damage must be provided within three (3) days after receipt and the original product returned to us together with complete and original packaging and all documentation, which must be despatched within a period of seven (7) days from receipt. No refunds will be provided. We do not refund postage charges, which must be borne by the buyer.

 

Can I get my bag repaired?

Whilst many of the fashion houses worldwide have stopped providing repair services (even when purchased directly), we are able to provide full after sales service for our customers. Simply return the product to us and we will arrange to get it repaired by professional craftsmen dedicated to each brand.